Ingenieros

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  1. 3G - Capacitación de Servicio al Cliente: Elementos críticos de servicio al cliente
    Special Price $12.00 Regular Price $36.00

    Este curso está diseñado en base a seis elementos críticos de servicio al cliente que, cuando la empresa los cumple, éstos  regresan para experimentar un servicio que supera a la competencia.

    Horas Contacto: Tres (3) horas generales para ingenieros

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  2. 2G - Time Management: Get Organized for Peak Performance
    Special Price $8.00 Regular Price $24.00

    The course will review planning techniques and routines, and how to make them work for you. We will discuss how to get things done; how to be BOLD (have balance, organize our time, let things go, and learn to delegate), and how NOT to procrastinate. This includes how to organize your workspace, and how to manage your workload.

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  3. 2G - The ABC's of Supervising Others
    Special Price $8.00 Regular Price $24.00

    This course will review how a supervisor’s role is different, common concerns of a supervisor and responsibilities of a supervisor.  We will discuss how to manage conflict and structure difficult conversations.  This includes ways to develop relationships and establish credibility.  After taking this course, you should feel ready to move into a supervisory role and successfully lead a team.

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  4. 2G - Solución de Conflictos: Tratando con Personas Difíciles
    Special Price $8.00 Regular Price $24.00

    En este curso, aprenderá a cómo transformar las situaciones difíciles en oportunidades de crecimiento.

    Horas Contacto: Dos (2) horas generales para ingenieros

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  5. 2G - Problem Solving and Decision Making
    Special Price $8.00 Regular Price $24.00

    You will learn a variety of tools and techniques, including SWOT Analysis, that can be applied for both individual and group decision making.

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  6. 2G - Leadership Skills for Supervisors
    Special Price $8.00 Regular Price $24.00

     This course will give you the skills in communication, coaching, and conflict that you need to be successful.  You will learn how to identify your primary leadership style and how to develop the flexibility to use other leadership styles.

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  7. 2G - Inteligencia Emocional
    Special Price $8.00 Regular Price $24.00

    Este curso le ayudará a desarrollar su inteligencia emocional.  Podemos aprender más de lo que pensábamos del malo, del sumiso y los que están en medio.

    Horas Contacto: Dos (2) horas generales para ingenieros

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  8. 2G - Influence and Persuasion
    Special Price $8.00 Regular Price $24.00

    The course will cover techniques to help with persuasive conversations, including the benefits of pushing and pulling. Communicating with confidence is helped by having a purpose and outcome, making sure the receiver is ready, using positive intent, choosing the best words, and monitoring self-talk.

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  9. 2G - Habilidades de Liderazago Para Supervisores
    Special Price $8.00 Regular Price $24.00

    Este curso le proporcionará las habilidades en comunicación, entrenamiento y solucionador de conflictos que necesita para ser exitoso.

    Horas Contacto: Dos (2) horas generales para ingenieros

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  10. 2G - Giving Effective Feedback
    Special Price $8.00 Regular Price $24.00

    In this course, you’ll consider what feedback entails, and when to be ready to provide feedback to others.  After taking the course, you will feel ready to provide effective, constructive feedback.

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